Job Description

Current Employees:

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The University of Miami Health System, "UHealth", Department of Pediatrics- Mailman Center for Child Development has an exciting opportunity for a Full-Time Patient Navigator to work in Miami.

The Patient Navigator facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

Core Responsibilities:

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

• Ensures patients have access to insurance and social service programs for which they are eligible. Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

• Identifies and resolves real or perceived barriers to care.

• Educates and counsels patients on issues related to their health and life situations.

• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

• Handle patient communications and contact healthcare facilities for medical records.

• Address care gaps with the nurse navigator.

• Prepares, tracks, and processes medical records and pathology specimens. Reviews and file medical records for completeness; use tracking systems for accurate documentation.

• Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, Copy, fax, emailing, and mailing records while ensuring confidentiality.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

The Patient Navigator will be responsible for:

• Conducting intakes (6-8 per week) to a caseload of about 80 active families. (Throughout the year about 250 total).

• Complete a SWOT and Action plan to provide resources to low need families (families with short term needs)

• Complete contact logs (documenting calls with families) weekly

• Ensure family is receiving service requested (acts as liaison between provider and family)

• Discuss cases during group meetings/staffings

• Keep and review records and files

• Has knowledge of current available services in the community

• Attends all trainings/meetings

• Some driving may be required, as intakes could be conducted in the homes, childcare centers, places of work and location most convenient for the family.  The employee must have a valid drivers license and a vehicle to be successful in this position.   

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                                                                                    

• High School diploma or equivalent. Associates or Bachelors in related field preferred.

• Minimum 1 year of relevant work experience

• Valid Driver's License

• Bilingual in either Spanish or Creole preferred

• Ability to process and handle confidential information with discretion.

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5

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