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Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

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Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the Total Rewards Guide.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Senior Director, Infrastructure, Operations and Enterprise Architecture provides strategic leadership for Marquette’s enterprise IT environment, ensuring resilient, high-performing systems and services that support academic, research, and administrative priorities. This role oversees infrastructure and end-user support operations, guides the development of scalable architectures and standards, and drives innovation through emerging technologies. The Senior Director partners across the institution to align technology with business goals, ensures compliance and security, and fosters a culture of operational excellence, continuous improvement, and talent development.

1. Technical Execution & Operational Excellence
Provide strategic leadership for the execution and continuous improvement of enterprise infrastructure and IT operations, encompassing data center services, network and server management, storage, end-user support, and service desk functions. Ensure systems and services are resilient, highly available, and optimized for performance. Oversee the implementation of new technologies and upgrades, and ensure operational processes are efficient, scalable, and aligned with service level expectations.

2. Architecture Design & Standards
Develop and maintain target architectures that support the university’s future state across data, applications, and technology platforms. Define and enforce architecture standards, policies, and best practices to ensure consistency, interoperability, and long-term sustainability of IT systems.

3. Enterprise Infrastructure Strategy & Vision
Collaborate closely with the CIO to define and evolve a forward-looking infrastructure strategy that supports Marquette’s academic, research, and administrative goals. This includes anticipating future needs, aligning with institutional priorities, and ensuring the infrastructure roadmap supports scalability, agility, and innovation.

4. Technology Evaluation & Innovation
Stay abreast of emerging technologies and industry trends. Evaluate their potential impact on the university’s operations and competitiveness. Recommend and pilot innovative solutions that enhance efficiency, reduce risk, and support strategic transformation.

5. Security And Compliance Oversight
Partner with the security and compliance teams to operationalize security policies and ensure compliance with regulatory and institutional requirements. Maintain oversight of infrastructure-related controls, risk management practices, and incident response protocols to safeguard university assets.

6. Performance Monitoring and Insights
Monitor and analyze the performance of infrastructure, service delivery, and support operations, including staff effectiveness and system reliability. Provide actionable insights based on trends and metrics, and recommend improvements to enhance user experience, operational efficiency, and alignment with institutional goals.

7. Process & Service Management
Ensure robust, repeatable processes and skilled personnel are in place across infrastructure and support teams to meet the service expectations of the Marquette community. Drive continuous improvement in service delivery through process optimization, automation, and a commitment to operational excellence.

8. Leadership & Talent Development
Responsible for the supervision of staff which includes but is not limited to hiring, terming, disciplinary actions, performance management, staff development, etc. Foster a culture of engagement, accountability, and professional growth within the infrastructure and operations team. Build a high-performing team that is aligned with the university’s mission and values.

9. Budget & Vendor Management
Oversee the infrastructure and operations budget, ensuring fiscal responsibility and alignment with strategic priorities. Review and approve contracts for IT services and technologies, manage vendor relationships, and ensure delivery of value from external partners.

10. Responsible for the supervision of student employees which includes but is not limited to hiring, training, disciplinary actions, ending the student’s assignment, etc.

Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field.

A minimum of 10 years in a role with relevant experience.

Supervisory and leadership experience.

Proven ability to lead large-scale enterprise infrastructure and IT operations, including data centers, networks, servers, storage, and end-user support. Demonstrated success in delivering resilient, high-performing systems and services aligned with business objectives.

Deep knowledge of enterprise architecture frameworks and principles. Ability to design scalable, interoperable architectures and enforce standards and policies that ensure long-term sustainability and alignment with institutional goals.

Expertise in ITIL or similar service management frameworks. Skilled in developing and refining operational processes to improve service delivery, automate workflows, and meet service level agreements across infrastructure and support teams.

Strong understanding of cybersecurity principles, regulatory compliance, and risk management practices. Ability to operationalize security policies and maintain oversight of infrastructure-related controls and incident response.

Demonstrated ability to mentor and develop high-performing teams. Skilled in fostering a culture of accountability, engagement, and continuous improvement across technical and support staff.

Effective stakeholder engagement and relationship building skills promoting a team environment.

Proven communication and interpersonal skills with the ability to translate technical concepts to non-technical stakeholders.

Master’s degree in Information Technology, Computer Science, Business Administration or related field.

Experience with evaluating and piloting emerging technologies (e.g., automation tools, AI-driven infrastructure) to enhance efficiency and competitiveness.

Strong understanding of HIPAA, FERPA and NIST cybersecurity principles and regulatory compliance.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.