Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education.  CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break.  We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Testing Center Support Assistant is the first point of contact for the busy La Plata Testing Center and performs a variety of administrative support duties for the Testing Center staff and the manager. This position is a blend of front office coverage responsibilities, assisting the Testing Center Manager with tasks, and working as a Testing Center Proctor especially during staff shortage and emergencies. The Testing Support Assistant ensures confidentiality of testing services, upholds the integrity and security of the Testing Center, and interacts daily with students, faculty, staff, and testing clients in a welcoming and professional manner.  

Reports to: Testing Center Manager

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.  

30% Proctoring

• Proctors exams during high volume testing, emergencies, or staff shortages. 
• Administers correspondence tests on behalf of students taking courses through other colleges and/or universities.  Works with students and outside institutions to secure receipt of exam materials, proctoring, and following return instructions.
• Administers credit by examination for CSM departments and for CLEP and DSST.  Completes required training and certifications required by exam companies.
• Administers placement tests, inputs scores into Colleague as needed, and provides score report results to students. Directs student to placement preparation resources.
• Administers certification tests through a variety of vendors such as Pearson Vue, Meazure Learning and ensures individual company policies are adhered to regarding exams and exam candidate instructions.  
• Monitors the testing center via cameras and walk throughs with professionalism. Guarantees and protects against student violations of CSM’s Student Code of Conduct.
• Administers CSM Course tests and adheres to CSM professor’s instructions.
• Performs online testing for ALEKS.  Follows guidelines and procedures effectively.
• Reviews remote testing sessions through Examity and/or ProctorU. 

• Assisting with coverage at other campuses when needed.
• Covers evenings and weekends when needed. 
• Relieves Testing Supervisors and Assistants for breaks.
• Manages information tables at CSM and SES events. 

• Communicate the Testing Center hours to faculty, staff, and students.
• Maintains awareness of the different Student Service Departments hours and activities to provide general up to date information to students.
• Answers phones and returns voicemails, coordinating with Testing Center Manager to assure that the most current information is available to customers, providing information on the various testing services to the internal and external college community.
• Directs received non-testing related questions to appropriate personnel or departments either in-person, via email, or phone calls.
• Keeps the Testing Center webpages up to date.
• Communicates with professors regarding exams received and any issues that arises regarding their exams. 
• Answers emails in a timely manner. 
• Actively works with Disability Services regarding students’ accommodation plans and exam scheduling. 
• Collects office supply requests from all Testing Centers and orders office supplies.
• Coordinates all printing orders for all Testing Centers.
• Reviews received RegisterBlast and paper exams, fills out covers sheets as needed, logs exams in Excel, sends exams via email or mail to correct Testing Center location. 
• Creating ALEKS accounts and Accuplacer vouches for CSM students. 
• Communicating with test vendors and other college institutions.

• Assists in maintaining test security for all tests.
• Enforces ID policy and requirements.
• Keeps all instructor test files confidential and secure. Carefully returns exam packets to appropriate parties in accordance with established procedure.
• Maintains confidentiality of ADA accommodations plans. 

• Maintain records of exam payments and produce a yearly profit report.
• Produces weekly and monthly reports on Testing Center activity such as phone calls, emails, administered exams.
• Provides support to Testing Center Manager and the Testing Center Supervisors to assist them with data collection, collation, and inputting test scores.
• Produces other reports as required. 

• Performs other related duties as assigned.

Required Education and Experience:

• High School diploma
• Two years of customer service experience required.
• Proficient with standard computer use. 

• Associate degree
• Experience with Microsoft Word and Excel
• Experience in educational setting/environment preferred.   

• Current certifications through Pearson VUE, Meazure Learning, DSST, CLEP, and others within six months prior to starting the position.
• Must be able to complete all Testing Center required certifications within the six months. 

Knowledge, Skills, and Abilities

• Ability to resolve customer issues/problems in a manner that exceeds client expectations.
• Ability to maintain accurate records of activities within approved database. 
• Excellent verbal, written, and reporting communication skills.
• Ability to work autonomously and as a team member.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer. 

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students.  The final candidate for this position will be subject to the following background checks:  Criminal History Check and Sex Offender Registry Check.

Employment Frequently Asked Questions

Click here to find our frequently asked questions:https://www.csmd.edu/employment/frequently-asked-questions/index.html